Work Pass Services Malaysia

Our standalone service covers the four main Malaysia work passes that account for the vast majority of Malaysia employer filings: Employment Pass (EP), Professional Visit Pass (PVP), Work Permit (PLKS), and Dependant’s Pass. For each, we file initial applications, manage renewals ahead of expiry, and coordinate cancellations on departure.

Specialist routes — Residence Pass-Talent (RP-T), Malaysia My Second Home (MM2H), Returning Expert Programme (REP), and permanent residency applications — sit outside our standard work pass scope. If your situation involves these, we can refer you to immigration specialists who focus on those specific routes, or discuss whether the standard pass framework is a better fit.

Per-application service fee on a transparent line-item structure. You pay one fee per pass we file, on top of the Immigration Department's official application charges (which we pass through at the Immigration Department's published rates with no markup). Different rates apply to different pass types — EPs are priced higher than PVPs or Work Permits because they typically require more substantive application preparation, EP qualifying criteria documentation, and supporting role justification.

There's no minimum commitment, no retainer, and no annual contract. You engage us when you have a filing; you don't pay anything when you don't. Every fee is quoted in writing before any application is submitted — no surprises after the fact.

If your work pass volume is high enough that bundling makes sense, or if you want work pass administration combined with broader HR function outsourcing under one retainer, see our HR Shared Services page — that's the right framing for those engagements.

No, and any EA-licensed agent that does is misleading you. Work pass approval decisions are made by the Immigration Department based on their current eligibility frameworks (EP qualifying criteria for EPs, scope rules for PVP and quota/dependency rules for Work Permit, etc.), the strength of the application, and broader policy considerations. None of those sit within an agent's control.

What we do commit to is filing-quality: honest eligibility advice before any application is submitted (we'll tell you when a profile looks marginal rather than file a weak application for the fee), complete and accurate documentation, substantive responses to any Immigration Department queries, and prepared appeal packages if a rejection warrants one. That practice typically translates to higher first-time approval rates and fewer queries — but the decision itself remains the Immigration Department's.

Processing times are set and updated by the Immigration Department and vary by pass type, applicant profile, and the current Immigration Department queue. We don't publish our own timelines because doing so would imply control over a process that's entirely the Immigration Department's. Instead, we point clients to the Immigration Department's official published processing times for each pass type and update expectations if the Immigration Department's queue lengthens or shortens.

For reference: the Immigration Department publishes current processing-time estimates on each pass type's page (Employment Pass (EP), Professional Visit Pass (PVP), Work Permit (PLKS), Dependant's Pass). When you engage us for a filing, we share the current published times for your specific pass type and flag any unusual queue behaviour we're seeing.

Immigration Department queries — requests for additional information or clarification — are a normal part of work pass processing for many applications, particularly for borderline EP qualifying criteria, non-standard candidate profiles, or roles where the eligibility framing needs further substantiation. When we receive a query, we coordinate with the employer and candidate to assemble a substantive response within the Immigration Department's requested timeframe.

If the Immigration Department rejects an application, we review the rejection grounds with the employer and assess whether an appeal has a realistic path. Appeals require a substantive new submission — fresh evidence, restructured role framing, or additional documentation addressing the specific reasons the Immigration Department cited. We don't file appeals reflexively; if our review suggests the rejection is sound under current Immigration Department criteria, we'll say so and discuss alternative pass types or candidate options.

Standalone Work Pass services suit employers who run their own HR function in-house but want a JTKSM-licensed agent for filings. You keep your payroll, employee lifecycle, and statutory work in-house (or with a different provider); you engage us only when you need a pass filed.

HR Shared Services is full HR function transfer — we run payroll, employee lifecycle, benefits, statutory reporting and the work pass filings under one engagement. Different commercial model (monthly retainer rather than per-application), different scope (HR + work pass rather than work pass only).

The choice between standalone work pass services and an in-house immigration hire usually comes down to volume and cost. Below a certain pass-filing volume per year, the cost of a dedicated in-house immigration person (salary, training, Immigration Department portal access, ongoing regulatory updates) exceeds per-application agency fees. Above that volume, in-house may be efficient — but it also concentrates regulatory risk on one person whose knowledge can leave when they do.